Carlos, the Spanish retiree taking on the banks
A 78-year-old from Valencia’s online petition for less technology and more human customer care for senior clients has gone viral with over 312,000 signatures The generation that changed Spain has been the victim of a pandemic for two years now. Older citizens are the ones who have suffered the most from it. And the ones that were forgotten most often. As if that were not enough, they are now finding out that the tech revolution affects them more intensely today [...]